Last updated: 16th March 2026
These Terms & Conditions (“Terms”) govern your use of the Shannah Tours website and any safari, trekking, Zanzibar, and related travel services provided by Shannah Tours (“we”, “our”, “us”). By using our website, contacting us, requesting a quote, or booking any service, you agree to these Terms.
If you do not agree, please do not use our website or services.
Company details:
Shannah Tours & Safaris
Sombetini, Arusha
Email: info@shannahtours.com
We provide travel-related services including (but not limited to):
Wildlife safaris
Trekking and hiking experiences
Beach and Zanzibar extensions
Transfers and transport arrangements
Accommodation arrangements
Guided tours and activities
Some services may be operated by third-party providers (lodges, camps, airlines, transport partners, guides, and activity operators).
Quotes are based on the information you provide (dates, group size, preferences, availability).
Prices may change due to availability, seasonal rates, park fees, fuel costs, taxes, currency fluctuations, and supplier changes.
A quote is not a confirmed booking until we receive a deposit (or full payment) and issue written confirmation.
Inclusions/exclusions will be clearly stated in your itinerary or invoice.
A booking is confirmed only when:
You accept the itinerary/quotation in writing (email/WhatsApp), and
You pay the required deposit or full payment, and
We issue a booking confirmation.
You are responsible for checking all booking details upon confirmation.
Payment methods accepted: [Bank transfer / Card / Online payment / Cash on arrival (if applicable)].
Payment deadlines will be communicated on your invoice or booking confirmation.
If payment is not received by the agreed deadline, we may release reservations and your booking may be cancelled.
Bank and transaction fees: Any bank charges or transfer fees must be covered by the client unless stated otherwise.
Cancellation terms depend on supplier policies (lodges, camps, permits, flights, and third-party activities). Some components may be non-refundable.
Unless otherwise stated in your booking confirmation, typical policy may be:
60+ days before travel: partial refund minus non-refundable deposits/fees
30–59 days: partial refund, cancellation charges apply
0–29 days: limited or no refund
Important: Park fees, permits, domestic flights, and certain lodge deposits can be non-refundable once issued.
We will always explain applicable cancellation terms before you pay.
If you request changes (dates, hotels, routing, group size), we will try to accommodate them, but:
Changes depend on availability.
Price differences may apply.
Supplier change fees may apply.
Some confirmed services may not be changeable.
We may need to adjust an itinerary due to reasons beyond our control such as weather, road conditions, safety concerns, park regulations, political events, strikes, or supplier issues.
If we cancel a tour for reasons within our control (rare), we will offer:
An alternative tour of similar value, or
A refund for the unused portion (subject to supplier refund rules)
We are not responsible for extra costs caused by events outside our control (see “Force Majeure”).
Travel insurance is strongly recommended and should cover:
Trip cancellation or interruption
Medical expenses
Evacuation and repatriation
Personal belongings and baggage
Adventure activities (if applicable)
Some activities (e.g., trekking, scuba diving) may require special coverage.
You are responsible for ensuring you are physically and medically fit for your trip, especially for trekking activities.
You must inform us in advance of:
Medical conditions
Allergies
Dietary restrictions
Mobility limitations
Pregnancy (if relevant to activity safety)
We may refuse participation in an activity if it poses a safety risk to you or others.
You are responsible for:
Valid passport (usually at least 6 months validity)
Visas and entry requirements
Vaccinations or health documentation (if required)
Any immigration compliance for Tanzania and onward travel
We can advise, but final responsibility is yours.
To protect wildlife and safety:
Follow the guide’s instructions at all times
Do not feed animals or disturb wildlife
Respect park rules and speed limits
Keep noise low during sightings
Respect local culture and communities
We reserve the right to remove a guest from the tour without refund if behavior is unsafe, illegal, abusive, or disruptive.
We will communicate special requests to suppliers (e.g., dietary needs, honeymoon setup, adjacent rooms), but we cannot guarantee fulfillment as it depends on the provider.
Keep valuables secure and do not leave items unattended.
Baggage limits may apply for small aircraft flights; we will advise if relevant.
We are not liable for loss, theft, or damage of personal belongings unless caused by our proven negligence.
We may take photos/videos during trips for promotional use.
If you do not want to appear in marketing materials, tell us in writing before or during your trip and we will respect your request.
Shannah Tours acts as an organizer and may use third-party suppliers. While we choose partners carefully, we are not liable for acts, errors, or omissions of third-party providers.
To the maximum extent permitted by law:
We are not liable for delays, injuries, losses, or damages caused by events beyond our reasonable control.
Our liability is limited to the amount paid for the services booked with us (where permitted by law).
Nothing in these Terms excludes liability that cannot be excluded under applicable law.
We are not responsible for failure to perform due to events beyond our control, including but not limited to:
natural disasters, extreme weather, pandemics, government restrictions, war, terrorism, civil unrest, strikes, road closures, or supplier shutdowns.
In such cases, refunds depend on what suppliers can recover.
When using our website, you agree not to:
Attempt to access restricted areas or systems
Upload malicious code or spam
Copy content or images without permission
Misuse forms or contact information
All content on this website (text, images, logos, design) is owned by or licensed to Shannah Tours. You may not reproduce or reuse it without written permission.
These Terms are governed by the laws of Tanzania. Any disputes will be handled in the competent courts of [City], Tanzania, unless otherwise required by law.
For questions about these Terms or your booking, contact:
Email: info@shannahtours.com
