Last updated: 17th March 2026
Shannah Tours (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, contact us, or use our services.
If you have any questions, contact us at: info@shannahtours.com
We may collect personal information you submit through our website forms, email, WhatsApp, phone calls, or social media, such as:
Full name
Email address
Phone number (including WhatsApp)
Nationality (if provided)
Travel dates, preferences, group size, and special requests
Passport details or ID information (only when required for booking logistics)
Emergency contact details (only when required)
Payment or transaction details (if applicable, typically handled by payment providers)
When you use our website, we may collect:
IP address and device information
Browser type and operating system
Pages viewed, time spent, clicks, and referral source
Approximate location (based on IP)
This data is collected via cookies and similar technologies.
We use your information to:
Respond to inquiries and messages
Prepare itineraries, quotes, and travel recommendations
Confirm bookings and deliver travel services
Coordinate logistics (accommodations, transfers, park permits, flights, guides)
Communicate important trip updates and customer support
Improve our website experience, content, and performance
Run marketing and advertising (where permitted), such as retargeting ads
Protect against fraud, abuse, and security issues
Comply with legal obligations
Depending on your location and applicable laws, we process personal information based on:
Your consent (e.g., when you submit a form)
Contract necessity (e.g., providing booked travel services)
Legitimate interests (e.g., improving services, preventing fraud)
Legal obligations (e.g., tax or regulatory requirements)
We do not sell your personal information.
We may share your information only when necessary with:
Accommodation providers (lodges, camps, hotels)
Transport providers (drivers, vehicle suppliers, domestic flight partners)
Park/permit authorities and relevant travel service partners
Payment providers (if applicable)
IT and website service providers (hosting, email services, analytics tools)
Advertising platforms (for analytics and marketing, where permitted)
We only share the minimum information needed to provide the service.
We may use cookies and similar tools to:
Keep the website working properly
Understand how visitors use the website
Improve performance and user experience
Support marketing and advertising campaigns
You can control cookies through your browser settings. Some features may not work properly if cookies are disabled.
If you contact us, we may send you messages related to your request or trip planning.
Where required by law, we will ask for your consent before sending marketing emails. You can opt out at any time by:
Clicking “unsubscribe” in marketing emails (if available), or
Contacting us at info@shannatours.com and requesting removal.
We keep your personal information only as long as necessary to:
Respond to requests
Provide services and manage bookings
Maintain business records (e.g., accounting)
Meet legal, tax, or regulatory obligations
When data is no longer needed, we securely delete or anonymize it.
We take reasonable steps to protect your information, including:
Secure website hosting and access controls
Limiting access to authorized staff only
Using trusted third-party systems for communications and payments (where applicable)
No method of transmission or storage is 100% secure, but we work to protect your data using appropriate safeguards.
If you are accessing our services from outside Tanzania, your information may be processed or stored in countries where our service providers operate. We take reasonable steps to ensure appropriate safeguards are used when transferring data.
Depending on your location and applicable law, you may have rights to:
Access the personal data we hold about you
Correct inaccurate information
Request deletion of your data
Object to certain processing or request restriction
Withdraw consent (where processing is based on consent)
To request any of these, email us at [info@shannahtours.com].
Our services are not intended for children under [13/16]. We do not knowingly collect personal information from children. If you believe a child has provided us personal data, contact us and we will delete it.
Our website may contain links to third-party websites (e.g., partner lodges, social platforms). We are not responsible for their privacy practices. Please review their privacy policies separately.
We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Last updated” date.
